Shipping Policy

Shipping Area

We currently ship to European Union countries only.

If your country is not available at checkout, we unfortunately do not ship there at this time.

Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Times

Germany
Estimated delivery time: 2–4 business days

European Union
Estimated delivery time: 3–7 business days

Please note that delivery times are estimates and may vary depending on your location and shipping carrier.

Shipping Costs

Shipping costs are calculated at checkout based on your location.

We may offer:

• Free shipping on orders over €60
• Flat rate shipping within the EU

Order Tracking

All orders include tracked shipping.
Once your order has been shipped, you will receive a tracking number via email.

Delays

While we aim to deliver within the estimated timeframes, delays may occasionally occur due to:

• High shipping volumes
• Carrier delays
• Holidays or peak seasons

We appreciate your patience in these situations.

Incorrect Address

Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Damaged Packages

If your order arrives damaged or does not arrive within the expected timeframe, please contact us at:

Email: kimocoffee.eu@gmail.com

We will work quickly to resolve the issue.

Contact

If you have any questions regarding shipping, please contact us:

Email: kimocoffee.eu@gmail.com