Return & Refund Policy

Returns

Due to the nature of our product (fresh coffee beans), we do not accept returns on opened or used items for hygiene and quality reasons.

However, you may request a return if:

• The item is unused and unopened
• The return request is made within 14 days of delivery
• The product is in its original packaging

To request a return, please contact us at:
Email: kimocoffee.eu@gmail.com

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Photos of the product and packaging

We will arrange a replacement or full refund as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved:

• Refunds will be issued to your original payment method
• Please allow 5–10 business days for processing

Non-Returnable Items

The following items cannot be returned:

• Opened coffee bags
• Used products
• Gift cards

Return Shipping

Customers are responsible for return shipping costs unless:

• The item is damaged
• The wrong item was sent

Contact

If you have any questions regarding returns or refunds, please contact us:

Email: kimocoffee.eu@gmail.com